Job Summary

Successfully implement and provide ongoing consulting for customers utilizing an ECI Software Solution's software.

Essential Job Duties

• Be the primary representative and go-to resource for new customers implementing the ECI software solution.

• Lead customer sessions with the objective of identifying and documenting: Current and future business initiatives, Gap analysis within current systems and/or processes, and Reporting / data analytics requirements.

• Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the team lead or project manager.

• Understand and deliver upon the ECI implementation methodology, which includes the ability to complete:

  • Requirements gathering through existing process reviews

  • Systems design and fit-gap analysis

  • System configuration and setup

  • Engineer solutions based on complicated customer business requirements

  • New process design and definition

  • Pre-implementation system testing

  • Concept validation and user acceptance testing

  • Data migration and data formatting recommendations

  • Go-live implementation tasks and post-go-live consulting

  • Consulting recap/activity reporting

  • Ensure timely and accurate project and time administration

• Identify and manage potential issues and escalations in coordination with the team lead or project manager.

Required Education

Bachelor’s Degree

Preferred Education (not required)

Master’s Degree

Degree Focus

Accounting, Supply Chain, Information Systems, or equivalent

Certifications

HB(Higher Vocational Education) degree, preferably in technical business administration or business informativs

Years of Experience Required

1 – 3 years

Specialty/Industry Experience

Software implementation or consultation experience

Management Experience

N/A

Knowledge, Skills and Abilities Requirements

• Strong ERP product knowledge, ERP experience preferred

• Understand common industry business practices in manufacturing, operations, distribution, and finance

• Ability to present complex technical concepts in a clear, concise manner to users with varying levels of technical expertise via telephone and in-person

• Excellent presentation and written/oral communication skills targeted to effectively present information to all customer role levels.