Senior Sales Engineer – Deacom ERP

ECI Software Solutions is seeking a dynamic and customer-focused Senior Sales Engineer to support Deacom ERP, our purpose-built ERP platform designed specifically for batch and process manufacturers. This role is ideal for a technically skilled professional who thrives at the intersection of manufacturing operations, business process consulting, and solution-based selling.

As a key member of the presales organization, you will partner closely with sales, product, and implementation teams to demonstrate how Deacom ERP helps manufacturers streamline operations, improve traceability, optimize inventory, strengthen quality control, and accelerate growth. You will work directly with prospective customers across industries such as food & beverage, chemicals, pharmaceuticals, nutraceuticals, cosmetics, and specialty manufacturing.

This position is remote within the United States.

Key Responsibilities

• Deliver compelling and tailored demonstrations of Deacom ERP aligned to customer manufacturing workflows and business objectives.

• Lead discovery sessions to understand customer pain points, operational processes, compliance requirements, and business goals.

• Demonstrate core ERP capabilities including production management, inventory control, quality assurance, lot traceability, formulation management, warehousing, purchasing, and financials.

• Translate customer requirements into recommended solution approaches and clearly communicate business value and operational impact.

• Support RFx responses, technical evaluations, solution proposals, and proof-of-concept activities within required timelines.

• Serve as a trusted technical advisor throughout the sales cycle, building credibility with executive, operational, and technical stakeholders.

• Collaborate cross-functionally with sales, product management, implementation, and development teams to ensure alignment with customer needs and market opportunities.

• Identify process improvement opportunities and recommend best practices for batch and process manufacturing operations.

• Provide feedback from prospects and customers to product management to help shape product direction and future enhancements.

• Support marketing and business development initiatives including webinars, trade shows, customer presentations, and thought leadership activities.

• Maintain deep product knowledge and stay current on manufacturing trends, regulatory requirements, and competitive solutions within the ERP landscape.

Qualifications & Experience

• 5+ years of experience in a Solutions Engineer, Sales Engineer, Presales Consultant, or similar customer-facing role within software or SaaS organizations.

• Experience supporting ERP solutions for manufacturing environments, preferably within batch or process manufacturing industries.

• Strong understanding of manufacturing operations including production planning, inventory management, quality control, compliance, traceability, purchasing, and supply chain processes.

• Ability to communicate complex technical concepts in a clear and compelling way to both technical and non-technical audiences.

• Experience managing multiple opportunities and priorities in a fast-paced presales environment.

• Knowledge of cloud deployment models and SaaS environments, including AWS and Azure platforms.

• Strong presentation, discovery, and consultative selling skills.

• Experience with Salesforce, Microsoft Office Suite, and Microsoft Teams preferred.

• Familiarity with SQL or reporting/query tools is a plus.

• Bachelor’s degree in Engineering, Information Systems, Business, Manufacturing, or a related field preferred.

• Excellent written and verbal communication skills with experience delivering virtual and in-person presentations.

• Willingness to travel up to 30%.

Why Join ECI & Deacom?

At ECI, we help manufacturers run smarter, more efficient businesses through innovative technology and industry expertise. Joining the Deacom team means becoming part of a fast-growing organization that is transforming how batch and process manufacturers operate and scale.

If you are passionate about manufacturing technology, enjoy solving complex business challenges, and want to make a meaningful impact, we would love to hear from you.

Compliance Notice

The International Traffic in Arms Regulations (ITAR) is the United States regulation that controls the manufacture, sale, and distribution of defense and space-related articles and services as defined in the United States Munitions List (USML). ITAR mandates that access to physical materials or technical data related to defense and military technologies is restricted to U.S. Persons only.