Software Implementation Consultant

Successfully implement and provide ongoing consulting for customers utilizing ECI Software Solution's B2B eCommerce software, EvolutionX.

Essential Job Duties

• Be the primary representative and go-to resource for new customers implementing the EvolutionX solution together with the customer.
• Monitor and report status or implementations, maintaining clear communication with customers and internal teams.
• Develop the implementation of comprehensive documentation for support resources to support customers during and after implementation phase.
• Lead customer sessions with the objective of identifying and documenting: current and future business initiatives, gap analysis within current systems and/or processes, and reporting/data analytics requirements.
• Implement the software, considering aspects such as timeline, budget, scope, and delivery, following the implementation methodology and agreements with the team lead or project manager.
• Understand and deliver upon the ECI implementation methodology, which includes the ability to assist the customer with the following:
  • Requirements gathering through existing process reviews.
  • System configuration and setup
  • Define solutions based on complicated customer business requirements.
  • Pre-implementation system testing
  • eCommerce based marketing concepts and set-up.
  • Concept validation and user acceptance testing
  • Data migration and data formatting recommendations
  • Go-live implementation tasks and post-go-live consulting.
  • Consulting recap/activity reporting
  • Ensure timely and accurate project and time administration.
• Identify and manage potential issues and escalations in coordination with the development team lead or project manager.

Knowledge, Skills, & Abilities

• Minimum of 2 years’ experience in support or implementation role, preferably B2B eCommerce sector or ERP.
• Previous experience leading customer trainings.
• Understand common business practices in manufacturing, operations, and distribution businesses.
• Advanced Excel skills
• Ability to present technical concepts in a clear, concise manner to users with varying levels of technical expertise via video conference and in-person
• Excellent organizational skills, attention to detail, high-quality work, self-motivated and an internal desire to succeed
• Exceptional problem-solving skills and ability to think critically and adapt to changing situations
• Excellent presentation and written/oral communication skills targeted to effectively present information to all customer role levels
• Bachelor's degree in information systems, or equivalent preferred