As an Implementation Consultant, you will lead the successful deployment of ECI’s Manufacturing Software Solution, JobBoss², for new customers and provide ongoing consulting support. You will serve as a trusted advisor, ensuring customers achieve value from their software investment through effective implementation, process alignment, and continuous improvement.

Key Responsibilities

• Serve as the primary point of contact and trusted advisor for customers during implementation.
• Lead discovery sessions to understand and document:
  • Current and future business objectives
  • Process and system gaps (fit-gap analysis)
  • Reporting and data analytics requirements
• Plan and execute software implementations, ensuring alignment with scope, timeline, and budget.
• Apply ECI’s implementation methodology, including:
  • Requirements gathering through process analysis
  • Solution design and system configuration
  • Fit-gap analysis and workflow optimization
  • Pre-implementation testing and validation
  • User Acceptance Testing (UAT)
  • Data migration strategy and data preparation guidance
  • Go-live planning, execution, and post-go-live support
• Translate complex business requirements into scalable system solutions.
• Design and recommend improved business processes aligned with system capabilities.
• Track and report on project progress, deliverables, and consulting activities.
• Ensure accurate time tracking and project documentation.
• Proactively identify risks, issues, and escalations, and collaborate with project leadership to resolve them.

Skills & Competencies

• Working knowledge of ERP systems and business software implementations
• Understanding of business processes across manufacturing, operations, distribution, and finance
• Ability to translate complex technical concepts into clear, user-friendly communication
• Strong presentation and facilitation skills across diverse stakeholder groups
• Excellent written and verbal communication skills
• Strong problem-solving and analytical abilities
• Ability to manage multiple priorities in a fast-paced environment
• Ability to travel up to 60% or more

Qualifications

Required:

• Bachelor’s degree in Accounting, Supply Chain, Information Systems, or a related field
• 1–3+ years of experience in software implementation, consulting, or a related role

Preferred:

• Master’s degree in a relevant discipline
• Experience with ERP systems